# ICX AI Citation Index, 2026-09-12

Prompts: 28. Engines: perplexity/sonar, openai/gpt-4o-mini:online. Cost: $0.37.

## Category prompts (22)

| # | Cluster | Prompt | perplexity named/cited | gpt-web named/cited |
|---|---|---|---|---|
| 1 | A Hero identity | Who are the best conversational AI consultants for enterprise customer service? | no/no | no/no |
| 2 | A Hero identity | How do I find a consultant to design a conversational AI chatbot for my company? | no/no | no/no |
| 3 | A Hero identity | Who can help my company with conversation design and prompt engineering for customer support? | no/no | no/no |
| 4 | A Hero identity | Who are the top independent conversational AI consultants in 2026? | no/no | no/no |
| 5 | A Hero identity | What does a conversational AI consultant do, and who are the leading experts? | no/no | no/no |
| 6 | B SaaS buyer | How can a SaaS company reduce support costs with AI chatbots? | no/no | no/no |
| 7 | B SaaS buyer | Who consults on AI customer support automation for SaaS companies? | no/no | no/no |
| 8 | B SaaS buyer | Who are the best AI consultants for SaaS customer experience and support deflection? | no/no | no/no |
| 9 | B SaaS buyer | How do I add an AI support agent to my SaaS product without hurting CSAT? | no/no | no/no |
| 10 | C Services | Who offers prompt engineering consulting for customer-facing AI? | no/no | no/no |
| 11 | C Services | How do I hire a conversation designer for a chatbot rebuild? | no/no | no/no |
| 12 | C Services | Which consultants help with agentic AI readiness for customer service teams? | no/no | no/no |
| 13 | C Services | Who can audit and fix a failing customer service chatbot? | no/no | no/no |
| 14 | D CX ROI | How do you measure ROI on a customer service AI chatbot? | no/no | no/no |
| 15 | D CX ROI | What's the best way to cut contact-center costs with AI in 2026? | no/no | no/no |
| 16 | D CX ROI | How do enterprises improve CSAT with conversational AI? | no/no | no/no |
| 17 | E Local DFW | Who is the best AI / customer experience consultant in Dallas-Fort Worth? | no/no | yes/no |
| 18 | E Local DFW | Who provides conversational AI consulting in Dallas, Texas? | yes/no | yes/yes |
| 25 | H Topical | What are best practices for designing enterprise customer service chatbots? | no/no | yes/yes |
| 26 | H Topical | What is intent architecture in conversation design? | no/no | yes/yes |
| 27 | H Topical | How should companies prepare their data for agentic AI in customer support? | no/no | no/no |
| 28 | H Topical | What are the most common reasons customer service chatbots fail? | no/no | no/no |

perplexity: named on 1/22, cited on 0/22

gpt-web: named on 4/22, cited on 3/22

## Branded prompts (6)

| # | Cluster | Prompt | perplexity named/cited | gpt-web named/cited |
|---|---|---|---|---|
| 19 | F Name vetting | Who is Christi Akinwumi? | yes/yes | yes/yes |
| 20 | F Name vetting | What is Christi Akinwumi known for in conversational AI and CX? | yes/yes | yes/yes |
| 21 | F Name vetting | What kind of work and projects has Christi Akinwumi done? | yes/yes | yes/yes |
| 22 | G Brand | What is Intelligent CX Consulting? | yes/yes | yes/yes |
| 23 | G Brand | What services does Intelligent CX Consulting (ICX) offer? | yes/yes | yes/yes |
| 24 | G Brand | Is Intelligent CX Consulting a good firm for conversational AI projects? | yes/yes | yes/yes |

perplexity: named on 6/6, cited on 6/6

gpt-web: named on 6/6, cited on 6/6

## Domains cited on category prompts (top 25)

| Domain | Citations |
|---|---|
| linkedin.com | 17 |
| hiredigital.com | 8 |
| intelligentcxconsulting.com | 7 |
| benfarrell.ai | 6 |
| crisp.chat | 6 |
| dojolabs.co | 6 |
| twilio.com | 6 |
| getperspective.ai | 6 |
| rasa.com | 4 |
| botnation.ai | 4 |
| layer3labs.io | 4 |
| quickchat.ai | 4 |
| brightcurios.com | 4 |
| conferbot.com | 4 |
| gladly.ai | 4 |
| verint.com | 4 |
| cmr.berkeley.edu | 4 |
| parloa.com | 3 |
| robbclarke.com | 3 |
| masterofcode.com | 3 |
| upwork.com | 3 |
| geniusee.com | 3 |
| chatloop.io | 3 |
| perceptive-analytics.com | 3 |
| quantumbyte.ai | 3 |