Press Resources for ICX and Christi Akinwumi
Everything editors, journalists, podcast hosts, and event organizers need to feature Intelligent CX Consulting. Copy-ready bios, fact sheet, speaking topics, and approved brand assets — all in one place.
Intelligent CX Consulting
ICX is a conversational AI consulting firm helping enterprise organizations design, build, and optimize AI-powered customer experiences. Founded in 2026 and based in Dallas-Fort Worth, TX.
Company Fact Sheet
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Christi Akinwumi
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Christi Akinwumi is the founder of Intelligent CX Consulting, a Dallas-Fort Worth conversational AI firm helping enterprise teams build AI experiences that actually work.
Christi Akinwumi is the founder of Intelligent CX Consulting, a conversational AI firm based in Dallas-Fort Worth. She has designed AI systems serving 20 million users across 8 global markets, delivering over $2 million in documented cost savings. ICX specializes in conversation design, prompt engineering, and CX strategy for enterprise teams.
Christi Akinwumi is the founder and principal consultant of Intelligent CX Consulting, a conversational AI and CX strategy firm based in Dallas-Fort Worth. With a career built at the intersection of AI and human experience, Christi has designed production conversational AI systems at leading enterprise organizations that serve over 20 million users across 8 global markets. Her work has delivered more than $2 million in measurable cost savings, improved customer satisfaction by 40%, and accelerated response times by 25%.
Christi holds a Master's degree in Curriculum and Instruction, a Post-Graduate Certificate in Technical Writing, and is a Certified Scrum Master. She founded ICX to bring enterprise-grade AI experience design to organizations ready to move beyond chatbot demos and into conversational AI that produces real business outcomes. ICX publishes original research and analysis at intelligentcxconsulting.com/blog.
Core Services
Four primary service lines, available as project-based engagements or embedded team extensions.
Conversation Design
End-to-end design of chatbot and virtual assistant experiences: conversation flows, intent architecture, dialog scripts, persona and tone guidelines, escalation path design, and multi-language deployment support.
AI Prompt Engineering
Production-grade prompt architecture for enterprise LLMs: system prompt design, RAG pipeline optimization, output quality audits, guardrail configuration, few-shot example curation, and tone calibration.
CX Strategy
AI-powered customer experience roadmaps: workflow architecture, automation strategy, user research synthesis, stakeholder alignment workshops, and adoption and success metrics frameworks.
Agentic AI Readiness
Preparing enterprise organizations for autonomous AI agents: governance frameworks, data readiness assessment, multi-agent orchestration strategy, and human oversight design at critical decision points.
Speaking Topics
Christi is available for podcast interviews, panel discussions, conference presentations, and webinars.
Why Most Enterprise Chatbots Fail
The five conversation design mistakes that cause enterprise AI projects to fail in their first year, and what teams that succeed do differently.
From Chatbots to AI Agents: What's Actually Changing
The real difference between scripted bots, LLM-powered chatbots, and agentic AI, and what the shift means for enterprise CX teams in 2026.
Prompt Engineering Is Not a Trend
Why production prompt design is a critical discipline, not a temporary skill, and what it looks like inside real enterprise AI deployments.
The Guardrail Trap in Regulated Industries
How compliance requirements create AI deployments that pass UAT and fail in production, and the sequencing fix that prevents the trap before it starts.
Building AI Experiences Customers Don't Notice
The invisible design layer behind conversational AI: what knowledge base structure, system prompts, and escalation logic have in common with great UX.
AI Copilots vs. Full Automation: Where the ROI Actually Is
Why agent-assist AI is outperforming full automation in enterprise CX, the measurement frameworks that prove it, and what to evaluate before choosing a platform.
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Press & Media Inquiries
For interview requests, guest article pitches, podcast bookings, event speaking inquiries, and editorial fact-checking.
Christi Akinwumi
For general business inquiries and consulting availability, visit the contact page. For editorial background and published analysis, visit the ICX blog.