Press Resources for ICX and Christi Akinwumi
Editors, journalists, podcast hosts, and event planners can find it all here to feature Intelligent CX Consulting. This page has copy-ready bios, a fact sheet, speaking topics, and approved brand assets in one place.
What is Intelligent CX Consulting?
Intelligent CX Consulting (ICX) helps companies improve customer experience (CX) with AI. ICX is based in Dallas-Fort Worth, Texas. It builds conversational AI, voice agents, and AI agents for enterprise customer service teams. Christi Akinwumi founded ICX in 2026.
Company Fact Sheet
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Christi Akinwumi
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Christi Akinwumi is the founder of Intelligent CX Consulting, a Dallas-Fort Worth conversational AI firm helping enterprise teams build AI experiences that actually work.
Christi Akinwumi is the founder of Intelligent CX Consulting, a conversational AI firm based in Dallas-Fort Worth. She has designed AI systems serving 20 million users across 8 global markets. ICX specializes in conversation design, prompt engineering, and CX strategy for enterprise teams.
Christi Akinwumi is the founder and principal consultant of Intelligent CX Consulting, a conversational AI and CX strategy firm based in Dallas-Fort Worth. With a career built at the intersection of AI and human experience, Christi has designed production conversational AI systems at leading enterprise organizations that serve over 20 million users across 8 global markets. Her work improved customer satisfaction by 40% and accelerated response times by 25%.
Christi holds a Master's degree in Curriculum and Instruction, a Post-Graduate Certificate in Technical Writing, and AI certifications from Anthropic and Google. She founded ICX to bring enterprise-grade AI experience design to organizations ready to move beyond chatbot demos and into conversational AI that produces real business outcomes. ICX publishes original research and analysis at intelligentcxconsulting.com/blog.
Core Services
ICX offers four main services. Clients can hire ICX for one project or bring the team on for the long term.
Conversation Design
ICX designs the full chatbot and virtual assistant, top to bottom. This includes conversation flows, intent mapping, dialog scripts, persona and tone guides, handoff paths, and support for many languages.
AI Prompt Engineering
ICX builds production-ready prompts for enterprise large language models (LLMs). This covers system prompt design, retrieval-augmented generation (RAG) tuning, output quality checks, guardrail setup, picking examples for few-shot prompts, and tone tuning.
CX Strategy
ICX builds AI-powered customer experience (CX) roadmaps. This covers workflow design, automation plans, user research summaries, stakeholder workshops, and metrics that track adoption and success.
Agentic AI Readiness
ICX prepares companies for AI agents that work on their own. This covers governance rules, data readiness checks, multi-agent plans, and human oversight at key decision points.
Speaking Topics
Christi speaks on podcasts, panels, conferences, and webinars.
Why Most Enterprise Chatbots Fail
Five conversation design mistakes sink enterprise AI projects in year one. This talk covers what winning teams do differently.
From Chatbots to AI Agents: What's Actually Changing
This talk explains the real difference between scripted bots, LLM-powered chatbots, and agentic AI. It also covers what this shift means for enterprise CX teams in 2026.
Prompt Engineering Is Not a Trend
Production prompt design is a serious skill, not a passing trend. This talk shows what it looks like inside real enterprise AI projects.
The Guardrail Trap in Regulated Industries
Compliance rules can create AI systems that pass user acceptance testing (UAT) but fail once live. This talk covers the fix that stops the trap before it starts.
Building AI Experiences Customers Don't Notice
Every conversational AI has a hidden design layer. This talk covers what knowledge base structure, system prompts, and handoff logic have in common with great user experience (UX).
AI Copilots vs. Full Automation: Where the ROI Actually Is
Agent-assist AI is beating full automation in enterprise CX. This talk covers the measurement frameworks that prove it and what to check before choosing a platform.
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Press & Media Inquiries
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Christi Akinwumi
For general business questions and to book a consulting call, visit the contact page. For press background and analysis, visit the ICX blog.