Terms of Service

Welcome to the website of Intelligent CX Consulting LLC ("ICX," "we," "us," or "our"). By accessing or using our website at intelligentcxconsulting.com (the "Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Site.

These Terms apply to all visitors, users, and others who access the Site. By using the Site, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.

ICX is a conversational AI consulting firm that provides services including conversation design, prompt engineering, LLM consulting, CX strategy, and agentic AI readiness consulting. The content on this Site is provided for general informational purposes and to describe our consulting services.

The information on this Site does not constitute professional advice. Any reliance you place on information from this Site is at your own risk. Formal consulting engagements are governed by separate statements of work (SOW) and engagement contracts.

All content on this Site, including but not limited to text, graphics, logos, images, blog posts, articles, guides, frameworks, and design elements, is the property of Intelligent CX Consulting LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from this Site without the prior written consent of ICX, except for:

• Temporary storage in your web browser cache for personal, non-commercial viewing
• Printing or downloading a reasonable number of pages for personal, non-commercial use
• Sharing links to our content with proper attribution

When using our Site, you agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable local, state, national, or international law
• Attempt to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site
• Use any automated means (including bots, scrapers, or spiders) to access the Site or collect content without our express written permission
• Transmit any viruses, malware, or other harmful code through the Site
• Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available
• Impersonate ICX, its employees, or another user
• Submit false or misleading information through our contact forms
• Use the Site to send unsolicited commercial communications

To the fullest extent permitted by applicable law, Intelligent CX Consulting LLC, its founder, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Site
• Any conduct or content of any third party on the Site
• Any content obtained from the Site
• Unauthorized access, use, or alteration of your transmissions or content

In no event shall ICX's total liability to you for all claims arising out of or related to the use of the Site exceed one hundred dollars ($100.00).

The Site and all content, materials, information, and services provided on the Site are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

ICX expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranties that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components
• Any warranties regarding the accuracy, reliability, or completeness of any content on the Site

Consulting results may vary based on a range of factors including but not limited to the client's existing technology infrastructure, organizational readiness, market conditions, data quality, and implementation decisions. ICX does not guarantee specific business outcomes from consulting engagements. Past performance and case study results do not guarantee future results.

You agree to indemnify, defend, and hold harmless Intelligent CX Consulting LLC, its founder, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Site
• Your violation of these Terms
• Your violation of any rights of another party
• Any content you submit or transmit through the Site

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law principles.

Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in the State of Texas, and you consent to the personal jurisdiction of such courts.

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Site, you agree to first attempt to resolve the dispute informally by contacting ICX at christi@intelligentcxconsulting.com.

If the dispute cannot be resolved informally within thirty (30) days, either party may pursue resolution through binding arbitration administered in the State of Texas under the rules of the American Arbitration Association. The arbitration shall be conducted by a single arbitrator, and the decision of the arbitrator shall be final and binding on both parties.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for matters related to intellectual property rights or unauthorized access to the Site.

Some content on this Site, including blog posts, resource pages, and tool recommendations, may contain affiliate links. This means ICX may earn a small commission if you click a link and make a purchase or sign up for a service. There is no additional cost to you.

ICX only recommends tools and platforms that we have professional experience with and genuinely believe provide value. Affiliate relationships never influence our consulting recommendations or the content of our advice. All affiliate relationships are disclosed in compliance with Federal Trade Commission (FTC) guidelines.

Our Site may contain links to websites, services, or content operated by third parties. These links are provided for your convenience and reference only. ICX does not control, endorse, or assume responsibility for third-party websites or their content, privacy policies, or practices.

Your interactions with third-party websites are solely between you and the third party. ICX shall not be liable for any damage or loss caused by or in connection with the use of any third-party website, service, or content.

ICX reserves the right to modify or replace these Terms at any time at our sole discretion. When we make material changes, we will update the "Effective Date" at the top of this page.

Your continued use of the Site after any changes to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for changes. If you do not agree to the revised Terms, you must stop using the Site.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the invalidity of that provision shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the provision.

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Intelligent CX Consulting LLC regarding your use of the Site. These Terms supersede any prior agreements or communications regarding the Site.

Separate engagement contracts and statements of work govern formal consulting relationships and take precedence over these Terms with respect to consulting services.

If you have questions about these Terms of Service, please contact us:

Intelligent CX Consulting LLC
Email: christi@intelligentcxconsulting.com
Website: intelligentcxconsulting.com
Location: Texas, USA