About Intelligent CX Consulting
Intelligent CX Consulting (ICX) is a customer experience and AI consulting firm based in Dallas–Fort Worth. ICX was founded by Christi Akinwumi in 2026. ICX designs conversation, prompt, and agent systems for enterprise customer service teams.
Who founded ICX?
Christi Akinwumi, Founder & Principal Consultant at Intelligent CX Consulting.
Christi Akinwumi founded ICX in 2026. Christi has worked at the intersection of AI and human experience for years. At leading enterprise companies, Christi designed conversational AI systems that serve millions of users across global markets. These systems are not experiments. They are core products that drive real business outcomes.
Christi's work has delivered $2 million in cost savings, improved customer satisfaction by 40%, and cut response times by 25% across 8 international markets.
Christi founded ICX to bring enterprise-grade expertise to teams ready to move past chatbot demos. ICX builds conversational AI that actually works. The work covers production prompts for large language models (LLMs), multi-turn chatbot flows, and the CX strategy behind AI self-service.
Christi holds a Master's degree in Curriculum & Instruction and a Post-Graduate Certificate in Technical Writing. Christi is a Certified Scrum Master and Google AI Essentials certified. ICX brings a rare mix to every project: technical depth in prompt engineering and LLM architecture, plus human-centered conversation design.
What does ICX believe about AI customer experience?
Human-centered AI
AI is only useful when it makes life easier for real people. Every ICX project starts with empathy for the user.
Invisible conversation design
When chatbot design is good, users do not notice the AI. They just feel understood.
Measured outcomes over buzzwords
ICX measures success in cost savings, satisfaction scores, and adoption rates. Not slide decks.
What is ICX's expertise and tool stack?
ICX has hands-on experience across the modern conversational AI and prompt engineering stack.