Christi Akinwumi
Customer experience expert and AI strategist. Christi designs conversational AI that 20M+ people actually use — turning enterprise “chatbot demos” into production systems that move the metrics leaders track.
Who is Christi Akinwumi?
Christi Akinwumi — full name Christiana Akinwumi, professionally known as Christi — is the Founder and Principal Consultant of Intelligent CX Consulting, based in the Dallas–Fort Worth metroplex.
Christi has worked at the intersection of AI and human experience for years. At leading enterprise companies, Christi designed conversational AI systems that serve millions of users across global markets. These systems are not experiments. They are core products that drive real business outcomes.
That work improved customer satisfaction by 40% and cut response times by 25% across 8 international markets.
“Good AI disappears. When a conversation is designed well, people stop noticing the technology — they just feel understood.”Christi Akinwumi
Christi founded ICX in 2026 to bring enterprise-grade expertise to teams ready to move past chatbot demos. ICX builds conversational AI that actually works: production prompts for large language models (LLMs), multi-turn chatbot flows, and the CX strategy behind AI self-service.
The result is a rare mix on every project — technical depth in prompt engineering and LLM architecture, paired with human-centered conversation design.
Where Christi goes deep
Three disciplines, shipped to production on your stack — not slide-decked.
Conversation design
Chatbot flows, intent maps, dialog scripts, and escalation paths — designed so AI resolves the issue on the first try.
Explore the workPrompt engineering & LLM architecture
System prompts, RAG pipelines, guardrails, and eval sets that keep AI accurate, on-brand, and safe before it ever reaches a customer.
Explore the workCX strategy & agentic AI
What to automate, what to measure, and what to ship next — tied to the metrics your leaders already track.
Explore the workEducation & certifications
Formal training in instruction and technical writing, sharpened with agile and AI certifications.
What does ICX believe about AI customer experience?
Human-centered AI
AI is only useful when it makes life easier for real people. Every ICX project starts with empathy for the user.
Invisible conversation design
When chatbot design is good, users do not notice the AI. They just feel understood.
Measured outcomes over buzzwords
ICX measures success in cost savings, satisfaction scores, and adoption rates. Not slide decks.
Expertise across the modern AI stack
ICX has hands-on experience across the modern conversational AI and prompt engineering stack.
Let’s build AI your customers actually want.
Whether you’re hiring for CX and AI leadership or scoping a project, start with a free 30-minute discovery call.