Christi Akinwumi
Christi Akinwumi is a customer experience (CX) consultant and conversation designer based in Dallas–Fort Worth. She builds AI that talks to customers, and her work reaches more than 20 million people. She helps teams turn a chatbot demo into a reliable service they can measure and improve.
Who is Christi Akinwumi?
Christi Akinwumi’s full name is Christiana Akinwumi. People know her as Christi. She is the Founder and Principal Consultant of Intelligent CX Consulting, based in the Dallas–Fort Worth metroplex.
Christi has worked in AI and customer experience for years. At large companies, she built conversational AI systems used by millions of people worldwide. These are not test projects. They are real products that drive real business results.
That work raised customer satisfaction by 40%. It cut response times by 25% across 8 international markets.
“Good AI disappears. When a conversation is designed well, people stop noticing the technology. They just feel understood.”Christi Akinwumi
Christi founded ICX in 2026 to bring that same expertise to more teams. ICX builds conversational AI that works in the real world. That means prompts for large language models (LLMs), multi-turn chatbot flows, and the CX strategy behind AI self-service.
The result is a rare mix on every project. Deep skill in prompt engineering and LLM architecture, paired with human-centered conversation design.
What does Christi Akinwumi specialize in?
Three practical services, built with the tools your team already uses.
Conversation design
Chatbot flows, intent maps, and dialog scripts. Each one is designed so AI solves the problem on the first try, with clear escalation paths when needed.
Explore the workPrompt engineering & LLM architecture
System prompts, RAG pipelines, guardrails, and eval sets. These keep AI accurate, on-brand, and safe before it reaches a customer.
Explore the workCX strategy & agentic AI
Decide what to automate, what to measure, and what to build next. Each choice connects to a result your leaders already track.
Explore the workEducation & certifications
Formal training in instruction and technical writing, plus AI certifications from Anthropic and Google.
What does ICX believe about AI customer experience?
Human-centered AI
AI is only useful when it makes life easier for real people. Every ICX project starts with empathy for the user.
Invisible conversation design
When chatbot design is good, users do not notice the AI. They just feel understood.
Measured outcomes over buzzwords
ICX measures success in cost savings, satisfaction scores, and adoption rates. Not slide decks.
What tools does Christi Akinwumi use?
ICX works daily with these tools for conversational AI and prompt engineering.
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