About Intelligent CX Consulting
Conversational AI Consulting. Prompt Engineering. CX Strategy.
Hi, I'm Christi.
Christi has spent her career at the intersection of AI and human experience. At leading enterprise companies, she has designed conversational AI systems that serve millions of users across global markets. These are not experiments. They are core products that drive measurable business outcomes.
ICX's work has delivered over $2 million in cost savings, improved customer satisfaction by 40%, and accelerated response times by 25% across 8 international markets.
Christi founded Intelligent CX Consulting to bring that same enterprise-grade expertise to organizations ready to move beyond chatbot demos and into conversational AI that actually works. Whether it involves crafting production prompts for LLMs, designing multi-turn conversation flows, or building the CX strategy behind AI-powered self-service experiences, ICX is a hands-on consulting firm that ships real results.
Christi holds a Master's degree in Curriculum & Instruction and a Post-Graduate Certificate in Technical Writing, and is a Certified Scrum Master. ICX brings a rare blend of technical depth in prompt engineering and LLM architecture with human-centered conversation design thinking to every engagement.
What ICX Believes About AI Customer Experience
AI should serve people, not the other way around.
Technology is only valuable when it makes life easier for real humans. Every solution ICX builds starts with empathy.
Great conversation design is invisible.
When the AI experience is designed well, users don't notice the technology. They just feel understood.
Results matter more than buzzwords.
ICX measures success in cost savings, satisfaction scores, and adoption rates. Not slide decks.
Conversational AI Expertise & Tools
Deep, hands-on experience across the modern conversational AI and prompt engineering stack.