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30 minutes. No commitment. ICX learns about your goals and recommends next steps.

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What happens next: ICX reads your message and replies within one business day, usually with a few questions or a suggested time to talk.

Contact Information

Based in Texas. Serving clients nationwide.
Typically responds within 1 business day.

Frequently asked questions

What types of companies does ICX work with?

ICX works with enterprise and mid-market companies. These companies are building or scaling conversational AI, chatbot design, or AI-powered self-service. ICX has delivered work across tech, e-commerce, financial services, healthcare, and education. Team size does not matter. ICX has worked with startups and global organizations alike.

Does ICX offer ongoing retainer engagements?

Yes. ICX offers two engagement models, so clients can pick what fits. Project-based work has a defined scope and a set timeline, good for a single build or redesign. Monthly retainers cover ongoing conversation design, prompt tuning, and CX strategy support, good for teams that want steady help each month.

Where can I see ICX's case studies?

The ICX blog publishes anonymized case studies. These cover conversational AI projects, prompt engineering work, and chatbot design rebuilds. Company names stay private, but the results and methods do not. The homepage also has two enterprise case studies with results.

What does a typical ICX engagement look like?

Most engagements run in three phases. First is Discovery: ICX learns your users, tech stack, and goals. Next is Design and Build: ICX writes the prompts and conversation flows. Last is Measure and Optimize: ICX tracks performance and makes changes based on real data. Most projects run 4 to 12 weeks, depending on scope.

How fast does ICX reply to inquiries?

ICX replies to all new inquiries within one business day. That reply usually includes a few quick questions or a suggested time to talk. Discovery calls are typically scheduled within the same week, so there is no long wait to get started.