Privacy Policy

Intelligent CX Consulting LLC ("ICX," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at intelligentcxconsulting.com (the "Site") or engage with our consulting services.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information You Provide Directly

When you submit our contact form, we collect the following personal information:

• Your name
• Your email address
• Your company name (optional)
• Your message content

We only collect personal information that you voluntarily provide to us. We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or health information through this Site.

Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

• Your IP address
• Browser type and version
• Operating system
• Referring URL
• Pages visited and time spent on pages
• Date and time of your visit

As of the effective date of this policy, ICX does not use analytics tracking software on this Site. If we add analytics services (such as Google Analytics) in the future, this policy will be updated accordingly.

We use the personal information we collect for the following purposes:

• To respond to your inquiries and contact form submissions
• To provide consulting services you have requested
• To communicate with you about our services, updates, or follow-up information
• To improve our Site and services
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Our Site uses the following third-party services that may process your data:

• Formspree - We use Formspree to process contact form submissions. When you submit a form, your name, email, and message are transmitted to Formspree's servers and forwarded to us via email. Please review Formspree's Privacy Policy for details on how they handle data.
• Google Fonts - We use Google Fonts to serve web fonts. Google may collect your IP address and browser information when fonts are loaded. Please review Google's Privacy Policy for details.
• Unsplash - Some images on our Site are sourced from Unsplash. These images are hosted on our server and do not transmit your data to Unsplash.

We do not share your personal information with any other third parties except as required by law or as described in this policy.

As of the effective date of this policy, our Site does not use cookies for tracking or advertising purposes. Our Site may use essential cookies necessary for basic site functionality.

If we add analytics services (such as Google Analytics) or other tracking technologies in the future, we will update this Privacy Policy and our Cookie Policy to reflect those changes. We will provide notice of any material changes.

For more information about cookies on our Site, please review our Cookie Policy.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to Know - You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, our business purpose for collecting it, and the categories of third parties with whom we shared it.
• Right to Delete - You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Opt Out of Sale - ICX does not sell personal information. We have not sold personal information in the preceding 12 months.
• Right to Non-Discrimination - We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at christi@intelligentcxconsulting.com. We will respond to verifiable consumer requests within 45 days.

If you are a resident of the European Economic Area (EEA), the United Kingdom, or Switzerland, you have certain data protection rights under the General Data Protection Regulation (GDPR), including:

• Right of Access - You may request a copy of the personal data we hold about you.
• Right to Rectification - You may request that we correct inaccurate or incomplete personal data.
• Right to Erasure - You may request that we delete your personal data, subject to certain legal exceptions.
• Right to Restrict Processing - You may request that we restrict the processing of your personal data under certain circumstances.
• Right to Data Portability - You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object - You may object to the processing of your personal data for certain purposes.
• Right to Withdraw Consent - Where we rely on your consent to process personal data, you may withdraw that consent at any time.

The legal basis for processing your personal data is your consent (when you submit a contact form) and our legitimate interest in responding to inquiries and providing services.

To exercise any of these rights, please contact us at christi@intelligentcxconsulting.com. We will respond to your request within 30 days.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

• Contact form submissions are retained in our email system for the duration of any ongoing communication or business relationship, and for up to 24 months after the last interaction.
• Client engagement data is retained in accordance with the terms of the engagement contract and applicable legal requirements.

You may request deletion of your personal information at any time by emailing christi@intelligentcxconsulting.com. We will process deletion requests within 30 days, unless we are legally required to retain the information.

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information promptly.

If you believe we may have collected information from a child under 13, please contact us immediately at christi@intelligentcxconsulting.com.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• Encrypted communications (HTTPS/TLS) for all data transmitted through our Site
• Secure email handling for contact form submissions
• Access controls limiting who can view personal information

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Our Site may contain links to third-party websites that are not operated by ICX. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policy of any website you visit through links on our Site.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Privacy Policy.

If you have questions or concerns about this Privacy Policy, your personal information, or wish to exercise any of your privacy rights, please contact us:

Intelligent CX Consulting LLC
Email: christi@intelligentcxconsulting.com
Website: intelligentcxconsulting.com
Location: Texas, USA