AI Disclaimer

ICX is a conversational-AI consultancy, so we hold our own content to the standard we advise for our clients. We use AI tools — including Anthropic’s Claude, alongside other large language models and AI writing and coding assistants — to help research, draft, and maintain this site and its articles.

Every published piece is then reviewed, edited, and fact-checked by Christi Akinwumi, ICX’s founder and principal consultant, drawing on hands-on experience designing conversational AI systems that serve 20M+ users across 8 global markets. AI accelerates the work; a human expert is accountable for it. We verify claims, statistics, and quotations against primary sources, and we do not publish AI-generated material as fact without that review.

This reflects the diligence principle of AI fluency — using AI transparently, responsibly, and with human accountability. Our statement is modeled on Anthropic’s AI Diligence Statement, published as part of its AI Fluency: Framework & Foundations course.

Intelligent CX Consulting LLC ("ICX," "we," "us," or "our") builds AI and customer-experience solutions, and we practice what we recommend: portions of this website — including design, code, and written content — were created with the help of AI tools such as Anthropic’s Claude and other large language models, plus AI coding and writing assistants.

We edit and oversee this work, but we cannot guarantee that every statement is accurate, current, or free of the limitations and biases those tools can introduce.

The content here is general information about our services, perspectives, and the field of conversational AI. It is not professional, legal, technical, or business advice, and it does not create a consulting, advisory, or client relationship.

Any engagement with Intelligent CX Consulting LLC begins only through a separate, signed agreement. For advice about your specific situation, please contact us directly or consult a qualified professional.

This website and its content are provided "as is," without warranties of any kind, express or implied. To the fullest extent permitted by law, Intelligent CX Consulting LLC is not liable for any loss or damage arising from your use of, or reliance on, this site or its content.

Some content may be generated or assisted by third-party AI services that we do not control. Their outputs can contain errors or reflect the data on which they were trained.

We may update this disclaimer as our tools and content change. The "Last updated" date at the top of this page reflects the current version.

If you have questions about this AI Disclaimer, please contact us:

Intelligent CX Consulting LLC
Email: christi@intelligentcxconsulting.com
Website: intelligentcxconsulting.com
Location: Texas, USA