The Conversational AI Maturity Model (Five Stages From Scripted to Adaptive)
A conversational AI maturity model maps where your system sits on the path from rule-based bots to adaptive, governed AI. It names five stages: Scripted, Assisted, Grounded, Orchestrated, and Adaptive. It is not a vendor checklist. It is a way to see the one trap stalling your current stage and the single change that moves you to the next.