Claude 4.6: What Enterprise CX Teams Need to Know
Claude 4.6 changes architectural decisions for enterprise CX teams. Four upgrades matter most: adaptive thinking (smarter use of reasoning budget), a 1 million token context window (enables full knowledge base in-prompt), fast mode on Opus (closes the latency gap with Sonnet), and improved tool use (cleaner agentic AI workflows). The model is not just incrementally better. The architecture choices are different.