Customer Experience Consultant in Dallas-Fort Worth
Based in Prosper, TX. Serving companies across the United States.
Local Expertise, Nationwide Reach
Intelligent CX Consulting (ICX) is a customer experience and AI consulting firm headquartered in Prosper, Texas, in the heart of the Dallas-Fort Worth metropolitan area. While ICX is proud to call DFW home, our clients span the entire United States. Most engagements are delivered remotely, and ICX is available for on-site collaboration when the project calls for it.
Based in DFW
ICX is located in Prosper, TX, surrounded by the thriving business communities of Dallas, Fort Worth, Frisco, Celina, McKinney, and Plano. DFW's growing tech and enterprise ecosystem is where ICX was founded.
Serving All 50 States
ICX works with companies across the United States. Whether you are in New York, San Francisco, Chicago, or anywhere in between, ICX delivers the same hands-on consulting experience remotely.
Customer Experience & AI Consulting Services
ICX helps organizations build AI-powered customer experiences that resolve issues, reduce costs, and scale across channels and languages.
Conversation Design
End-to-end chatbot and virtual assistant design. Conversation flows, intent architecture, dialog scripts, and multi-language deployment.
Learn more →Prompt Engineering
Production-grade prompt design for enterprise AI. System prompt architecture, RAG pipelines, guardrails, and LLM output quality audits.
Learn more →CX Strategy
AI-powered customer experience transformation. CX roadmaps, workflow automation, customer journey mapping, and success metrics.
Learn more →Why Businesses Choose ICX
20M+ Users Served
ICX has designed conversational AI systems serving over 20 million users across 8 global markets, delivering $2M+ in cost savings and 40% improvements in customer satisfaction.
Enterprise-Grade Quality
From Fortune 500 companies to growing mid-market teams, ICX brings the same level of rigor, security, and compliance awareness to every engagement.
Remote-First Delivery
Most ICX engagements are delivered remotely, meaning you get the same hands-on consulting experience whether you are across town in Dallas or across the country.
Flexible Engagement
Choose between embedded team extension for ongoing collaboration or project-based consulting with defined scope and milestones. Typically 4 to 12 weeks.
Find ICX on Google
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