Can a Small Business Use OpenAI Presence? The Honest Answer
OpenAI launched Presence on July 22, 2026. It is a managed enterprise platform for AI voice and chat agents, deployed by OpenAI's own engineers. There is no self-serve tier, no published pricing, and no small-business entry point, so a small business cannot buy it today. The useful move is to build the same readiness Presence requires. That means mapped intents, clean knowledge, clear policies, a designed human handoff, and resolution metrics.
